Overview

Client Service Software Engineer (m/f/d)
Standort: München, Deutschland
Together, we are shaping the world around us to build the future – here and now!
Our experts‘ competences and cultural backgrounds are unique in their diversity. Today, they develop solutions for the data-based, autonomous and immersive world of tomorrow – from autonomous vehicle control systems to collaborative combat systems, from interconnected cockpits to safe clouds and cyber-secure communication, from self-learning radar systems to virtual reality solutions for training and predictive maintenance. Passion for innovations and cutting-edge technologies is our motivation.
As a recognized part of the German high-tech industry, we develop tomorrow’s key technologies today. We offer innovative, highly secure, robust and highly available communication, information and control systems as well as services for safe land, air and maritime traffic, for civil and military safety and protection requirements, and in the field of digital identity and cyber security. Furthermore, we develop and manufacture satellite components for national programs and for the global market.
We have the right solutions for the protection of personal, business or authority data. Companies and governments trust in our technologies to securely and reliably handle their digital interactions with humans. Our identity management and data protection technology ensures security in the financial markets or during border crossing. We offer comprehensive software and service solutions for digital banking and payment services as well as solutions for the challenges of increasing connectivity and the growing IoT market. More than 30,000 organizations use our technologies for checking the identity of persons and things, for granting access to digital services, or for analyzing and encrypting large data volumes.
Thales Deutschland with its headquarters in Ditzingen has about 3,900 employees at 9 locations with their own production and development.
Client Service Software Engineer (m/f/d) (Ref.Nr. R0189041)
For our activities in the field of digital identity and security at our office in Munich or hybrid
You will enjoy having this responsibility:
As a Client Services Engineer for the Software Monetization team, you will provide technical support to Thales Software Monetization customers. Hereby you will be answering complex questions on functionality and usage of products and their related technologies via the support systems and tools.
It also involves the following tasks:
Serving as primary support liaison between company and customer by resolving customers‘ questions in the areas of our software products‘ usage, functionalities and bugs/enhancements.
Providing a high level of attention while being involved in any additional follow up: troubleshooting, replicating problems, testing patches and escalation to other teams such as R&D, Product Management or Operations.
Writing technical notes for the internal knowledge base
Managing time and prioritizing tasks to achieve complete customer satisfaction independently
You have:
Bachelor’s Degree in the field of Information Technology or a smiliar education / work experience
At least 2-3 years of experience within a customer support environment
Good Knowledge of one or more common programming languages, like Java, .Net or C/C++
Basic Knowledge in troubleshooting programming and working with cloud-based products and their infrastructure
Very good communication skills in both English and French (German or Italian is a plus).
As a global player with projects all over the world, Thales is looking for candidates from different backgrounds and with different careers, because it’s the sheer diversity of our innovative and creative teams that drives our success – and that’s why this is also a key aspect of our personnel selection process.
Do you want to know more? The Talent Acquisition Team looks forward to hearing from you: Tel.: +49 7156 302 22002
You can find more information about Thales as an employer at
https://www.thalesgroup.com/en/europe/germany/career-thales-germany
 
What we offer you:
We understand the needs and interests of all people at Thales. The personal and professional development as well as the advancement of teams are very important to us and we invest a lot. We offer a wide portfolio of training opportunities. We honour accomplishments and provide an attractive compensation policy.
An open dialogue and transparency are actively practised and demonstrated. We actively promote diversity, create the necessary framework conditions and commit to a resolute support for all forms of diversity. We are convinced that mixed teams get the best results and that equal opportunities are a matter of course. For our exemplary dedication in terms of a personnel management based on equal opportunities we were given the TOTAL E-QUALITY award. Special programmes promote diversity and inclusion as well as compatibility of family and career. We assist our employees with the balancing act between private life and the exciting challenges at Thales.
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