Advantest – We enable
IoT, 5G and Artificial Intelligence. Unthinkable without us. More than half of all the microchips produced worldwide first pass through our hands. As the global market leader of automated test systems in the semiconductor industry we help the world to realize the digital transformation, enable our customers to shape the future and offer you the exciting jobs intended for pioneers.
Are you seeking answers and opportunities for your future? At our site in Böblingen you will find both as
Global Support Engineer (m/f/d)
Are you a born solutionist and have a positive can-do attitude? Then we are looking for you! Advantest is growing their Global Support Expert team tasked to provide technical support to the end customers for both Hardware and Software infrastructure issues. The team in Boeblingen is the highest point of escalation (3rd Level) and has close relationship with the end Customer and Field Engineers. Design for support is a key mantra, where the team drives new product design towards supportability and profitability.
Job Duties and Responsibilities:
As a Global Support Engineer, you will provide support to customer of our products. Being the highest point of escalation for our customer you will deliver technical solutions to address the customer needs.
You will utilize diverse skills, from strong tactical execution up to project management to solve the customers issues in a timely manner.
Recognized as the global technical support expert for Advantest Semiconductor Test Systems
Accountable for global technical escalation management
Responsible to define and measure support requirements for new Advantest product development ensuring supportability at lowest support cost
Provide subject matter expertise in defining Service and End User documentation and training for all New Product Introduction
Conduct training to propagate knowledge to all regional service organizations worldwide
Responsible for installed base product quality, reliability and compatibility
Drive continuous improvement globally in enhancing the capability or efficiency in delivering support to the end customer
Bachelor or Master degree in Mech. Engineering, Mechatronics, Electronics, Physics or related – ideally with experience as R&D, Production or Support Engineer
Successfully managed cross functional and cross geographical projects
Structured and success-oriented problem solver
Required Soft Skills:
Effective communication in spoken and written English
Excellent global teamwork skills
Process oriented, structured and analytical thought process
Can do attitude, proactive and self-disciplined
Customer focused and understanding of customer requirements and needs
Usage of state-of-the-art technology
Teamwork in an international environment
Open business culture with flat hierarchies
Flexible working times
Free space for creativity
Participation on success
Flexible and trust-based working hours, 30 vacation days + option for additional vacation days, mobile working, individual part-time models and programs for extended periods of absence
Attractive salary, share in Advantest´s success through our exceptionally appealing bonus program as well as numerous subsidies, discounts and offerings (e.g. bike leasing)
Structured onboarding programs and mentoring, development discussions, technical and soft skill trainings, language courses and knowledge sessions
Ergonomic working environment, sports and fitness options and events (e.g. Global Challenge) as well as health days
Attractive company pension scheme, comprehensive insurance coverage and support in emergency situations
Take your next career step with us! Apply now, preferably via our online application tool.
If you have any questions, Alena Nicolai will be happy to answer them at
+49 (0) 7031.204.8380
For further information visit: www.advantest-career.de
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