Overview
Advantest – We enable
tomorrowʻs technology.
IoT, 5G and Artificial Intelligence. Unthinkable without us. More than half of all the microchips produced worldwide first pass through our hands. As the global market leader of automated test systems in the semiconductor industry we help the world to realize the digital transformation, enable our customers to shape the future and offer you the exciting jobs intended for pioneers.
Are you seeking answers and opportunities for your future? At our site in Böblingen you will find both as
Global Technical Support Manager (m/w/d)
Your Responsibilities
Lead and develop a global team of support engineers to deliver an outstanding support experience through our local field service teams towards our worldwide customer base
Responsible for defining and implementing product support strategies for the V93000 product line to ensure highest service levels, low-cost, risk mitigation and contingency plans
Maintain metrics and analyze data to assess process performance and implement improvements
Liaise and collaborate with factory teams, field support and account teams worldwide
Your Qualifications
Proven experience as a support manager, quality manager or similar role, being familiar with support delivery processes
Demonstrable ability to lead and manage staff and projects
Excellent analytical, problem solving and organizational skills
Solid communication skills at larger span of hierarchies
Winner attitude and mentality with outstanding customer and result focus
Engineering background preferred
Our offer
Flexibility
Benefits
Development
Fitness
Security
Flexible and trust-based working hours, 30 vacation days + option for additional vacation days, mobile working, individual part-time models and programs for extended periods of absence
Attractive salary, share in Advantest´s success through our exceptionally appealing bonus program as well as numerous subsidies, discounts and offerings (e.g. bike leasing)
Structured onboarding programs and mentoring, development discussions, technical and soft skill trainings, language courses and knowledge sessions
Ergonomic working environment, sports and fitness options and events (e.g. Global Challenge) as well as health days
Attractive company pension scheme, comprehensive insurance coverage and support in emergency situations
Flexibility
Flexible and trust-based working hours, 30 vacation days + option for additional vacation days, mobile working, individual part-time models and programs for extended periods of absence
Benefits
Attractive salary, share in Advantest´s success through our exceptionally appealing bonus program as well as numerous subsidies, discounts and offerings (e.g. bike leasing)
Development
Structured onboarding programs and mentoring, development discussions, technical and soft skill trainings, language courses and knowledge sessions
Fitness
Ergonomic working environment, sports and fitness options and events (e.g. Global Challenge) as well as health days
Security
Attractive company pension scheme, comprehensive insurance coverage and support in emergency situations
Contact
Take your next career step with us! Apply now, preferably via our online application tool. If you have any questions, Stefan Götz will be happy to answer them at +49 (0) 7031.4357.560 .
For further information visit: www.advantest-career.de
Apply now
Would you like to know more about jobs at Advantest and about our unique team spirit? Our employees offer you their personal insights into our working environment.
Would you like to take a closer look how our working environment looks like? Here you can take a short virtual 360° tour of our company – click the link to get to know us better.
Böblingen
Amerang