CordenPharma is a leading full-service contract development and manufacturing organization (CDMO) of active pharmaceutical ingredients (APIs), excipients and pharmaceuticals Drug Products (DP) and packaging capabilities with > 2’600 employees across the world. Our services enable pharmaceutical and biotech companies to manufacture medicines with the ultimate goal of improving people’s lives.

Our network in Europe and the US offers flexible and specialized solutions across five technology platforms: Peptides, Lipids & Carbohydrates; Injectables; Highly Potent & Oncology; and Small Molecules. We strive for excellence in supporting this network and are committed to providing the highest quality products for the well-being of patients.

To strengthen our Global team in Basel (CH) or Plankstadt (Germany) between Heidelberg and Mannheim (Germany) we are looking as soon as possible for an

Plankstadt, Basel

Main activities and responsibilities

Conception, design, operate, facilitate and improve IT-Service-Management structure and processes (Service catalogues, Service Request, Incident-, Change-, Problem- and Asset Management) following the principles of the ITIL framework
Coordination and cooperation with the internal and external service desk agents or service delivery partners
Operate and optimize our used ITSM tools
Ensuring computer systems validation requirements (GMP) as well as the data protection regulations
Ensure proper use of the KPI system to measure the effectiveness and efficiency of IT service and ensure continuous quality assurance and improvement of customer satisfaction
Take responsibility for the Service Reports and the implementation of the Service Reviews based on the agreed KPI’s 
Ensure the establishment of standards, policies, guidelines for service processes and end-user lifecycle support
Support service desk in day-to-day operations (1L/2L support)

Your Profile

Bachelor or master degree in business-informatics or comparable qualification (study / professional experience)
3+ years of experience in IT-Service-Management (structures and processes)
Very good knowledge of ITIL framework combined with the ability to translate its theory into the real life
Successful ITIL certification at practitioner level as well as good knowledge of ITSM tools
Strong service-orientation, Well-structured and self-driven personality
Strong analytical and communication skills as well as ability to move confidently in an international environment
Good IT technical knowledge and understanding
Experience in the pharmaceutical industry, including qualification and validation activities
Fluent in English and intermediate command of the German language

What we offer

30 days of vacation
Dynamic and exciting work environment
Positive working atmosphere and open management culture with focus on continuous improvement of processes to stay innovative
Free Parking
Subsidy for fitness studio


If you enjoy working in a team and are interested in a varied area of responsibility, if you think and act beyond your own area of responsibility, then you should join our team.

Do you require more information?
In case of questions to your application, the position or something else I am very happy to support you.

Karlheinz Kelsch
Global HR Business Partner
E-Mail: bewerbung.cpi@cordenpharma.com


Corden Pharma GmbH
Otto-Hahn-Strasse | 68723 Plankstadt

Corden Pharma International GmbH https://files.relaxx.center/kcenter-google-postings/kc-16016/logo_google.png

2022-12-17T11:02:15.638Z FULL_TIME
YEAR null

Plankstadt zwischen Heidelberg und Mannheim 68723 Otto-Hahn-Straße

Heidelberg 69115

Mannheim 68159

Basel 4051