About us:

The IT service team is highly distributed, and we thrive in an environment of remote work and asynchronous communication. As a member of our team, you will always be challenged by exciting and novel problems that have a real impact on how UnternehmerTUM satisfied our internal and external customers. You will be fully involved from day one and contribute your strengths to exciting and extensive IT services to bring our customer care to a new level.

Type: full-time
Location: Garching

Your mission
Identifies all business and mitigations associated with the IT service, including coordination of lifecycle management; and is the liaison between the service team and the customer
Provides or approves client communication for service launch and pending maintenance windows and coordinates internal communication for operational staff
Ensures that any changes to the IT service under their care follows the current change management work practice
Provides input to the Continual Service Improvement process
As a gatekeeper, responsible for ensuring that the service entry in the service portfolio/catalog is accurate and is maintained
Works with product owners from business and IT and/or service sponsor to identify and prioritize service improvement
Driving the customer service and maintenance across all locations (Garching, and Munich Urban Colab)
Represents the service across the organization
Your profile
Training or substantial experience in customer care and service management
Experience in IT projects, Continuous Improvement and Monitoring
Aptitude and understanding of complex IT systems and setting-up service catalogues
Proficiency in Windows OS, G Workspace, and Microsoft Office applications
Experience in Jira or Zendesk or ServiceNow, or any other relevant ticket management system
Excellent communication skills
A team player attitude and a willingness to learn new things
Fluent English or German (preferably both)
What we offer
Autonomy in our self-organized and committed team
Budget and time to develop your skills
Flexible work hours on-site and remote
Certifications and trainings to develop your career path
Unlimited access to the UnternehmerTUM MakerSpace
Serious responsibility and decision-making with ownership of OKRs, projects, and tasks
Deine Bewerbung:

Find more info and apply here:

Carina Schreyer, HR Business Partner
Tel. 089 5419869824, UnternehmerTUM GmbH,
Lichtenbergstraße 6, 85748 Garching/München