Overview

Über uns:
UnternehmerTUM inspires and empowers entrepreneurial talent to drive innovation and start-ups. It combines entrepreneurial qualification with the initiation of new companies and is one of the leading university centers for innovation and start-ups in Europe.
Welcome to the Product Management Team of UnternehmerTUM. As part of the Marketing & Communications department we are dedicated to enabling our teams to generate and retain more customers – by shaping our customer funnels with suitable tools and internal processes.
We are looking for an experienced Product Manager to bring our start-ups‘ customer experience to a new level. As part of a team of product managers in a cross-functional department you will be improving the customer journey of our start-up target group, by developing suitable business processes and overseeing the implementation of our internal tool stack. You will work very closely with internal start-up experts and teams as well as external contributors to implement a pragmatic but powerful solution that helps us in improving our data- and customer management.

UnternehmerTUM GmbH is looking for a
Product Manager (m/f/d) Customer Journey – Focus Start-ups
Location: Garching/München

Your mission
Responsible for the customer journey experience of our target group start-ups, defining touch points as well as all related internal processes
Defining goals, strategy and KPIs in collaboration with an internal group of business experts
Driving internal exchange and alignment about customer and tool strategies
Helping to optimize the customer journey across all channels and tools together with internal stakeholders (Marketing, IT, etc)
Internal and external user research and requirement management
Creating user stories, managing and prioritizing a backlog for the related tool stack (Salesforce, Websites – Craft CMS, Mailchimp, Typeform etc.)
Driving the implementation with external agencies and developers

Your profile
Degree in Management, Computer Science, Media or related field.
First Experience as a Product Manager in an agile environment
Good understanding of a start-up’s development stages and its needs.
Data-driven mindset and strong organizational skills with ability to prioritize.
You approach new challenges proactively and independently and always look for innovative ideas, product trends and creative problem solutions.
You have a sound understanding of the tool development process. Especially experience with web development, marketing tools, CRM (Salesforce), email outreach and data submission is welcome.
Strong communication and interpersonal skills to liaise with multiple stakeholders from various backgrounds in a complex and dynamic environment.
Fluent in Englisch (verbal and written); German on basic conversation level essential

What we offer
Autonomy and scope for decision-making in our self-organized and committed team
Budget and time to develop your skills and your career paths
Work-life balance in practice
Unlimited access to the UnternehmerTUM MakerSpace
Modern and efficient workplace equipment

Find more info and apply here:
https://www.unternehmertum.de/jobs/884962

Contact
Carina Schreyer, HR Business Partner
Tel. 089 5419869824, UnternehmerTUM GmbH
Lichtenbergstraße 6, 85748 Garching/München