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(Senior) Digital Transformation Manager (m/f/d)

Frankfurt am Main, DE, 60549

Job Requisition ID: 8965

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
The Automotive Aftermarket division is responsible for Schaeffler’s global spare parts business. With innovative strength, technical expertise, and the highest product quality, Schaeffler Automotive Aftermarket is the trend-setting provider of repair solutions and services for internal combustion engines, hybrids, and electric vehicles and prepares the independent aftermarket for the technologies of tomorrow.
Your Key Responsibilities

Management of Digital Transformation projects from first concept creation to go-live
Analysis of customer journeys and internal processes; identification of pain points to derive options for customer experience improvement with focus on customer-service related activities
Structured documentation of improvement actions
Definition of aligned business concepts to improve customer experience
Development of effective and efficient global business processes based on customer needs
Calculation of benefit cases and business plans incl. scenario analysis
Derivation of prioritized business requirements in close cooperation with product owners of our customer facing applications
Definition of a global roadmap for customer experience improvements
Alignment with regions on global requirements and roadmap

Your Qualifications

Successfully completed international studies in e.g. economics, business administration, business IT or comparable education
Several years of international professional experience, preferably in a consultancy, technology company or similar job
Several years of experience in concept and business case development as well as implementation of digitalization projects
Experience in defining business processes, either in post-sales support, customer service or SCM
Relevant experience in change management / change driven Projects, knowledge of the Automotive Aftermarket is beneficial

Very good knowledge in MS Office, especially Excel and PowerPoint
Basic understanding of corporate IT and systems like Salesforce, SAP Commerce Cloud or S/4HANA with related processes, technologies, and system integrations
Strong leadership skills like entrepreneurship, strategic as well as analytical thinking, willingness to change, goal orientation and customer orientation
Strong communication skills combined with the ability to handle conflicts and high Team orientation
High ability for abstraction and conceptual thinking as well as enthusiasm for customer orientation and digitalization
Fluent in English spoken and written in addition with resilience, German is beneficial

Our Benefits

With us, you can expect flexible working time models, attractive salary and the following benefits:
A wide range of further personal development opportunities via the Schaeffler Academy
Rewarding your wealth of ideas, e.g., within the framework of the Schaeffler Awards
Health and sports offerings, e.g., through the Schaeffler Health Coach app
Accumulation of an additional old-age pension as part of the company pension scheme
Many other employee benefits, among others within the scope of corporate benefits

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your online application.
Your contact
Schaeffler Autom. Afterm. GmbH & Co. KG
Petra Koch
Keywords: Experienced; Professional;
Full-Time ; Unlimited

; Information Technology & Digitalization;

Job Segment: ERP, SAP, Outside Sales, Change Management, Automotive, Technology, Sales, Management

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